There have never been richer sources of customer data available than right now. But how do you turn this information

Reorganisation of local government is in vogue. But why can’t this go much further?

There is no sense in imbuing staff with the spirits of entrepreneurs then tying their hands with process and rejecting every idea...

The term outsourcing is a broad label that makes no sensitive analysis of the commercial risks and benefits of specific contracts.

Bertrand Russell once espoused the benefits of clear thinking – removing extraneous factors and unconscious bias to make better decisions.