Modern Public Services

Transforming public services in partnership with customers and communities

Capabilities

Mapping the organisation’s existing technical architecture to understand the total cost of IT provision and identify duplicate functionality. By developing a streamlined technical operating model, we help organisations to eliminate duplication and redundancies, leading to lower costs, improved data integration and reduced complexity.
We work with organisations to develop technology roadmaps that support them in the short-term and transform them for the long-term. By understanding your strategic goals, we’ll work with you to develop a plan that is truly aligned to your ambitions for your organisation, customers and staff – all matched to your savings requirements and investment capabilities.
We help organisations to chart their data-driven future, ensuring they have the capability and skills to make informed decisions and deliver better outcomes. By assessing how effectively data is used in both strategic decision making and operational service delivery, we’ll work with you to develop an actionable strategy that transforms the organisation into an evidence-based, insight-rich data leader.
Through a human-centred, tech-enabled approach, we help organisations to design services that are more accessible, affordable and aligned to user needs. Whether customers, staff or communities, we engage end users throughout the design process using leading innovation from the School of Design at the Royal College of Art. Our Service Design and Agile expert practitioners co-design services with users to ensure practical solutions for the real world.
The potential for AI is limitless, but knowing where to start can be daunting. Whether your thinking is well established or you’re just starting out on your AI journey, we can advise you, systematically assessing the opportunities for the application of AI in your organisation.

Capabilities

IT Architecture

Mapping the organisation’s existing technical architecture to understand the total cost of IT provision and identify duplicate functionality. By developing a streamlined technical operating model, we help organisations to eliminate duplication and redundancies, leading to lower costs, improved data integration and reduced complexity.

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Clients

“Human Engine were an excellent partner to work with. They were mindful of, and flexible to, the expectations of a range of senior stakeholders. They always had a professional approach to their work, and with the large number and range of local stakeholders engaged.”

Thriving Communities Programme Lead

Oldham Council

“Human Engine led our customer services teams through extraordinary challenges, built an impressive team culture, and made sure that our residents received a high-quality experience.”

Strategic Director Customer & Workplace

Hackney Council

“The Human Engine team helped develop strategies that were immediately recognised as relevant to our specific context, challenges and opportunities. They ensured widespread, meaningful engagement with leadership, staff and partners across a highly complex health and care system.”

Executive Nurse

Essex Partnership University NHS Trust

Capabilities

Future Delivery Models

Ensuring sustainable services, finances and performance through fit-for-future delivery models. Selecting the right delivery model for services can maintain and improve service quality, maximise income, optimise costs and create better outcomes through innovation. From wholly owned companies to shared services, our team has deep strategic and commercial expertise to help you select the optimal vehicle for sustainable, future-proofed services.

Integrated Neighbourhood Working

We help organisations to create a place-based approach to public services. By joining up ambitions, priorities and resources between partners and communities, we help areas to make the most of local strengths and assets. Underpinned by strong neighbourhood identities and locality working, our approach ensures that better outcomes are delivered locally, while creating best value across the entire public, social, business and education system.

Prevention and Early Intervention

Supporting personal independence provides better long-term outcomes for individuals and more sustainable public finances. We work with organisations to design and implement preventative operating models that get upstream of demand, helping people to live independent lives for as long as possible and reducing dependency on high cost, high need services in health, social care and housing.

Customer Experience

We work with organisations to improve access to, and experience of, public services. Through a detailed diagnostic, we help you to understand every aspect of the customer experience in your organisation – from cost-per-contact to lived experiences. By understanding the specific needs of your customers, we help organisations to drive down the cost of high volume, transactional services while providing greater support for those in need. Working together, we can help you to implement actionable strategies for channel shift, reducing failure demand and improving customer outcomes.