Strategy and Transformation

Organisation-wide, strategic change to modernise and transform systems, process, operations, culture and outcomes

Capabilities

Strategy

They say strategy is the art of choosing what not to do. But with limitless options, this can be easier said than done. With significant experience of board-level advisory and first-hand experience of leading change, we work with CEOs and their leadership teams to develop, clarify and communicate their strategies. Ambition means nothing without action, so we also help organisations to understand their capabilities and swiftly put plans into motion.

Target Operating Models

With a clear strategy in place, we help organisations to design and implement the operating model and capabilities needed to implement it. Drawing from best practice, but never off-the-shelf, we’ll work with you to develop a target operating model that is truly aligned to your ambitions for your organisation, customers and staff. Typically working across the whole organisation, our expertise covers organisational design, data and insight, customer experience, technology, process transformation, supply chain management, people and culture.

Savings and Efficiency

Ensuring sustainable finances and performance through a comprehensive, evidence-based diagnostic of productivity and efficiency. Taking a view across the whole organisation, we bring a fresh perspective on its strengths and opportunities for efficiencies, supported by benchmarking and insight from comparator organisations. Supported by expert Business and Data Analysts, our highly experienced team will leave no stone unturned in identifying opportunities for cashable savings, productivity improvements or reinvestment in the organisation.

Customer Experience Transformation

We work with organisations to transform customer access, experience and satisfaction. Through a detailed diagnostic, we help you to understand every aspect of the customer experience in your organisation – from cost-per-contact to real customer journeys. Working together, we can help you to implement actionable strategies for channel shift, process transformation, reducing failure demand and improving customer outcomes.

Clients

“The thing I most appreciate from the work was the constructive challenge, the ability to make sense and bring structure to complex problems and the sense of team with the collaborative approach to work.”

Executive Director for Strategic Change and Transformation

Information Commissioners Office (ICO)

“Thank you so much to all the team for your work and support over the project. We couldn’t have gotten to this point without you. It was a pleasure working with you.”

Director of Improvement and Innovation

Northumberland County Council

“The Human Engine team helped develop strategies that were immediately recognised as relevant to our specific context, challenges and opportunities. They ensured widespread, meaningful engagement with leadership, staff and partners across a highly complex health and care system.”