Digital, Data, AI and Technology
Harnessing artificial intelligence and human insight to design customer-focused services and lean, efficient processes
Clients
“Human Engine’s approach to engagement was comprehensive, involving a wide range of stakeholders from the frontline up to senior leadership.”
Director of Digital and IT
Northumberland County Council
“The new target operating model will address fragmentation, help us work holistically to support customer needs and reduce cost through resolving failure demand.”
Director of Information Technology
Large Unitary Authority
“It was great working with Human Engine. They provided a rigorous approach to helping us identify our needs in developing a data strategy. They were very responsive to feedback and incorporating that into the outputs.”
Service Design Lead
Gateshead Council
Contact
Talk to us about your requirement and how we can help.
Capabilities
IT Architecture
Mapping the organisation’s existing technical architecture to understand the total cost of IT provision and identify duplicate functionality. By developing a streamlined technical operating model, we help organisations to eliminate duplication and redundancies, leading to lower costs, improved data integration and reduced complexity.
Technology Roadmap
We work with organisations to develop technology roadmaps that support them in the short-term and transform them for the long-term. By understanding your strategic goals, we’ll work with you to develop a plan that is truly aligned to your ambitions for your organisation, customers and staff - all matched to your savings requirements and investment capabilities.
Data Strategy
We help organisations to chart their data-driven future, ensuring they have the capability and skills to make informed decisions and deliver better outcomes. By assessing how effectively data is used in both strategic decision making and operational service delivery, we’ll work with you to develop an actionable strategy that transforms the organisation into an evidence-based, insight-rich data leader.
Digital Service Design
Through a human-centred, tech-enabled approach, we help organisations to design services that are more accessible, affordable and aligned to user needs. Whether customers, staff or communities, we engage end users throughout the design process using leading innovation from the School of Design at the Royal College of Art. Our Service Design and Agile expert practitioners co-design services with users to ensure practical solutions for the real world.
Artificial Intelligence
The potential for AI is limitless, but knowing where to start can be daunting. Whether your thinking is well established or you’re just starting out on your AI journey, we can advise you, systematically assessing the opportunities for the application of AI in your organisation.