Human Engine

News and Insights

July 2022 | Human Engine Insights

Human Engine Insights is our monthly digest of what's happening in our world. 3rd Edition || July 2022

Human Engine Insights || June 2022

Human Engine Insights is our monthly digest of what's happening in our world. 2nd Edition | June 2022

Introducing: Human Engine Insights

Human Engine Insights is our monthly digest of what's happening in our world. 1st Edition | May 2022

Top 10 Tips for Submitting Successful Funding Bids

Each year, billions of pounds in funding and grants are available - These are our Top 10 Tips for Submitting Successful Funding Bids

Welcome, Ali!

We are thrilled to welcome Ali Macdonald to Human Engine!

8 Top Tips - Managing Customer Expectations

Even during uncertain times customers will continue to seek access to your services, with an added level of angst to get the reassurances...

The Cost of No

Customer service in local government goes further than dealing with queries or concerns. It takes a special skillset to support an...

From Insight to Action

There have never been richer sources of customer data available than right now. But how do you turn this information

A Tripartite Model for Local Services?

Reorganisation of local government is in vogue. But why can’t this go much further?

What's the Issue with Risk?

There is no sense in imbuing staff with the spirits of entrepreneurs then tying their hands with process and rejecting every idea...

From Outsourcing to Smartsourcing

The term outsourcing is a broad label that makes no sensitive analysis of the commercial risks and benefits of specific contracts.

Commercial Maturity: Theme 1 - Strategy and Alignment

It starts with commitment, from the very top. Alignment of the organisation's policies, processes and leadership to its commercial strategy

Commercial Maturity: Theme 2 - Market Intelligence

Every decision the commercially minded organisation makes will be driven by insight.

Commercial Maturity: Themes 3 and 4 - Commissioning and Supplier Management

Most organisations describe their people as their biggest asset...

Commercial Maturity: Theme 5 - Income Generation

The difference between a business and a public body, in business, nobody deposits a wedge of money into your account each month

Commercial Maturity: Theme 6 - Culture, Skills and Engagement

In a CIPFA survey, only 4% of respondents said they had the commercial skills they need in their organisations.