From Insight to ActionThere have never been richer sources of customer data available than right now. But how do you turn this information
A Tripartite Model for Local Services?Reorganisation of local government is in vogue. But why can’t this go much further?
What's the Issue with Risk?There is no sense in imbuing staff with the spirits of entrepreneurs then tying their hands with process and rejecting every idea...
From Outsourcing to SmartsourcingThe term outsourcing is a broad label that makes no sensitive analysis of the commercial risks and benefits of specific contracts.
Lost for Words: The Language of Local GovernmentBertrand Russell once espoused the benefits of clear thinking – removing extraneous factors and unconscious bias to make better decisions.
