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ICT Rationalisation and Commercial Improvement Client Context The London Boroughs of Newham and Havering sought to identify and deliver cashable savings while ensuring alignment with their wider strategic priorities, including digital transformation and service modernisation. With ambitious financial targets and an urgent need to reduce expenditure, the councils required a structured, evidence-based approach to realising savings without negatively impacting residents. Given the complexity of savings requirements across multiple service areas, the councils engaged Human Engine to provide targeted savings proposals, ensuring efficiencies were identified and delivered without duplication of existing initiatives. Our Approach The councils appointed us as their delivery partner to systematically identify and validate savings opportunities. Key elements of our approach included: Detailed third-party spend analysis deep dive into procurement and contract spend to identify significant savings opportunities. Undertaking benchmarking activities against statistical neighbours to identify areas of opportunity for exploration e.g. overspending or under-leveraging market efficiencies. Engaging with service areas across both authorities to validate savings opportunities and ensure that these were realistic and deliverable. Mapped savings opportunities across multiple service areas, focusing on areas where joint initiatives could maximise economies of scale and eliminate duplication. Ensuring alignment with both authorities wider strategic priorities including digital transformation and service modernisation. Outputs and Outcomes Our work with Newham and Havering identified £3.75m in confirmed savings with a stretch target of £6.4m. Specific outcomes included: £600k - £1.2m savings from rationalising applications estates, reducing direct IT spend and streamlining technical architecture. £115k - £280k savings from reducing unused software licences. £150k - £300k savings through digital post-room transformation, improving inbound and outbound mail handling. £30k - £75k savings from eliminating internal paper-based processes and moving to modern digital workflows. Beyond financial savings, our approach also supported the councils’ long-term digital transformation strategies, ensuring efficiency improvements were sustainable and embedded across departments. About Us Human Engine is a leading management consultancy with specialisms in strategy, transformation, digital, commercial, procurement and projects. Founded in 2018, we have partnered with more than 50 local authorities, central government, NHS organisations and national charities to help transform their strategies, operations and cultures. Our mission is to help individuals and organisations to do the best work of their lives. We do this by blending first-hand, practical experience of the problems we help our clients solve with award-winning consulting expertise and an approach based on trust, collaboration and partnership. Back to Our Case Studies

Benefits Assurance The Context Nottinghamshire County Council (NCC) had recently established a Transformation Portfolio. At the time of review, NCC’s Transformation Portfolio consisted of three key programmes, with a total of 25 projects across the programmes. A key challenge was understanding how projects were tracking and delivering financial and non-financial benefits and how this led to the delivery of the Nottinghamshire Plan. The Requirement Human Engine were commissioned to: Review, further define and provide assurance for the deliverable benefits for each of the transformation programmes Establish a sustainable project benefits realisation framework to provide tools that can be used in future to deliver this work The Programme Human Engine delivered the requirement across two phases. This enabled the team to use the findings of the assurance review to develop a tailored benefits realisation framework for the organisation. Phase 1 – Benefits Assurance Review The first phase consisted of a three month period in which we reviewed 25 existing transformation projects across many areas of the council, including Social Care and Commissioning. The team identified and quantified the performance of the existing projects, with a focus on the financial benefits, consolidating and further defining over £27m of savings. The team assessed the current performance of benefits identification and delivery, including the development of a benefits dashboard which summarised the performance of the Transformation Portfolio. This enabled a clear view of what benefits and outcomes were being targeted already, and which areas were not targeted with the current suite of projects. Phase 2 – Development of Benefits Assurance Framework and Toolkit The second phase involved working with the wider Transformation team to develop a framework and toolkit to enhance the identification, agreement, tracking and management of the benefit process within projects. Alongside findings from phase one, the team engaged with over 50 colleagues from across the transformation and change team, running a series of workshops and knowledge sharing sessions to inform the content and tools within the framework and toolkit that would be most beneficial to the council. The product was developed over a 3 month period, with emphasis on co-creation with colleagues from NCC who will be implementing and using the framework and tools in the future. The Outcomes Across both phases of work, the Human Engine team delivered: A comprehensive review of current benefits and assurance practices A series of six key themes and 12 recommendations to enhance identification, agreement, tracking and management of benefits A sustainable project benefits realisation framework, co-created with NCC colleagues for immediate ownership Over 25 accompanying tools and templates to support the findings and recommendations and enhance benefits assurance across the council Client Feedback The final product was delivered at a ‘launch’ event at the council’s offices. Feedback from council officers and project sponsors was positive: Stakeholders: “It was like a light bulb moment reading through the framework” “When I started at the Council 11 years ago, I wish we had something like this” Project Sponsor: "Human Engine worked with us through a period of lots of change and our annual budget setting cycle. This meant that a lot of the analysis phase of work was taking place whilst other things were moving / shifting at NCC". "Human Engine's experience of working in this context meant that they were understanding of our situation, flexible in their approach and worked with us collaboratively to develop a helpful product that delivered important messages to the organisation in a way that was palatable and had helped us to progress and move forwards." About Us Human Engine is a leading management consultancy with specialisms in strategy, transformation, digital, commercial, procurement and projects. Founded in 2018, we have partnered with more than 50 local authorities, central government, NHS organisations and national charities to help transform their strategies, operations and cultures. Our mission is to help individuals and organisations to do the best work of their lives. We do this by blending first-hand, practical experience of the problems we help our clients solve with award-winning consulting expertise and an approach based on trust, collaboration and partnership. Back to Our Case Studies

Support Services Transformation Client Context Central Bedfordshire Council sought to transform its corporate support services to improve efficiency and deliver significant cost savings. Human Engine was engaged to conduct a review of CBC's support services, with the goal of identifying duplication, inefficiencies and opportunities for improvement across Finance, HR, ICT, Business Support and Administration, Commissioning and Procurement. Our Approach In collaboration with CBC, Human Engine undertook a comprehensive review of the existing support services model, focusing on resourcing, processes, systems, and organisational culture. The process included: Staff Engagement: Conducted workshops, interviews, and surveys with staff across the council to gather insights and understand the current operational model. Process Mapping: Utilised process mapping techniques to identify inefficiencies, such as unnecessary approval steps and frequent errors in workflows. Benchmarking and Data Analysis: Assessed workforce structures, performance data and third-party spend, comparing it to industry benchmarks to identify areas for potential savings. Key findings included inefficiencies in the approval process, a high occurrence of mistakes and fragmented resources across HR, ICT, and Finance. These insights informed the development of actionable process efficiencies and transformative opportunities. Outputs and Outcomes Human Engine developed a series of strategic initiatives to transform CBC's support services and achieve substantial savings totalling over £17 millio n. Employee Service Centre: Establish a centralised internal contact centre to handle routine queries related to HR, ICT, and Finance. Identification of savings of £4.1 million through the consolidation of resources, harmonisation of pay, and enhanced self-service opportunities. Improved demand management, reducing the operational burden on specialised teams. ICT Spend Analysis: Identified £1.3 million in savings through the rationalisation of applications and streamlining of ICT spend. Third-Party Spend Optimisation: Discovered £11.7 million in potential savings through consolidation of disparate spend, use of corporate contracts renegotiating existing terms and more strategic planning in the commissioning and procurement process. Short-Term Actions for Quick Wins : Implemented immediate, actionable steps to deliver initial savings and build momentum for the longer-term transformation plan. This transformation has aligned CBC’s support services with its strategic priorities, ensuring better use of resources, improved service delivery and substantial cost savings for the council and taxpayers. Client Feedback "Human Engine colleagues were great at working alongside us and creating a ‘team’ feel to the work. They built some strong relationships, and provided a safe space for frank conversations which allowed us to get a greater feel for the needs of the organisation. Their solutions were co-designed and they were successful in producing recommendations that we had confidence the broad organisation would both accept and understand.” Assistant Chief Executive Central Bedfordshire Council About Us Human Engine is a leading management consultancy with specialisms in strategy, transformation, digital, commercial, procurement and projects. Founded in 2018, we have partnered with more than 50 local authorities, central government, NHS organisations and national charities to help transform their strategies, operations and cultures. Our mission is to help individuals and organisations to do the best work of their lives. We do this by blending first-hand, practical experience of the problems we help our clients solve with award-winning consulting expertise and an approach based on trust, collaboration and partnership. Back to Our Case Studies

Neighbourhood Working Model Client Context A key component of Luton’s 2040 vision is to create more empowered, independent and resilient communities. This is seen as essential to achieve the council’s top priority of eradicating poverty in the town, while reshaping the organisation to meet its continuing budget challenges. While there was already a strong ethos of partnership working in the borough and various services had already been devolved to community groups and delivered locally, these approaches were often fragmented and inconsistent, leading to inefficiencies and missed opportunities. The council aimed to maximise the use of community assets, enhance resident engagement and ensure services were delivered closer to the people who needed them most. Our Approach Human Engine worked closely with Luton officers, senior leaders, Elected Members, community leaders and residents to co-design a Target Operating Model for Integrated Neighbourhood Working. Our approach involved: Stakeholder Engagement and Community Co-Design: We facilitated workshops, interviews and focus groups with council officers, community groups and residents to understand existing challenges, gaps and aspirations. Best Practice Research: We mapped existing neighbourhood-level projects to identify duplication, gaps and dependencies, bringing in best practice examples from across the UK to inform the new model. Asset Mapping: Identifying the physical assets, local strengths and services delivered by the council, health, police, education and VCFSE groups in each locality. Empathy Mapping and Vision Boarding: Using service design techniques, we captured the experiences, needs and ambitions of different community groups to shape a model that was both practical and resident-led. Outputs and Outcomes Key outcomes included: A Target Operating Model, supported by a Theory of Change that clearly articulated the problem to be solved and the measurable benefits that the change will deliver – allowing council teams, partners and community groups to push in the same direction. The new TOM established a consistent structure for neighbourhood working, eliminating fragmentation while maintaining flexibility for community-driven initiatives. £1.5m savings identified through a more joined up approach to services in localities and more efficient use of buildings, grant funding and staff time. Additional cost avoidance from community-based prevention, projected to save £1.6m by deflecting demand from high cost, high need services that lead to worse personal outcomes. By embedding a community network approach, the model enabled grassroots organisations to take a more active role in service delivery, fostering better collaboration between public sector and VCSFE partners and strengthening place-based leadership in Luton. About Us Human Engine is a leading management consultancy with specialisms in strategy, transformation, digital, commercial, procurement and projects. Founded in 2018, we have partnered with more than 50 local authorities, central government, NHS organisations and national charities to help transform their strategies, operations and cultures. Our mission is to help individuals and organisations to do the best work of their lives. We do this by blending first-hand, practical experience of the problems we help our clients solve with award-winning consulting expertise and an approach based on trust, collaboration and partnership. Back to Our Case Studies

Strategic Transformation Partner Client Context Luton Council is a large unitary authority serving a growing and diverse population. Having already delivered £200m of savings and developed a significant commercial agenda, the council recognised the need for a fundamental shift in how it operated in order to deliver a further £30m of savings while responding to rising demand, increasing complexity of need and reduced government funding. The council faced acute pressure in SEND, Home to School Transport, Homelessness and Temporary Accommodation, alongside a wider need to explore new operating models, cross-cutting transformation and invest-to-save approaches. Human Engine was appointed as a strategic transformation partner, bringing expertise in both frontline public services and organisational transformation. Our Approach We began with a diagnostic of the council’s current operating models, savings plans and change initiatives. Through detailed analysis and engagement, we identified 244 projects, savings initiatives and change activities, operating with different levels of governance, visibility and delivery rigour and no coherent portfolio structure. In parallel, we undertook a comprehensive organisational diagnostic, engaging with over 40 Directors, Heads of Service and senior officers, supported by extensive analysis of financial, demand, performance and historic change data. This identified further opportunities not previously recognised by the council, with potential savings of up to £38m. A structured prioritisation process with the Corporate Leadership Team and Senior Managers Group consolidated more than 270 potential initiatives into 34 priority projects, creating a focused, deliverable transformation portfolio aligned to the council’s strategic objectives. Outputs and Outcomes Opportunities were converted into viable delivery projects through the development of Outline Business Cases, defining scope, benefits, risks and resource requirements. These were structured into a coherent programme aligned to the Luton 2040 vision, including: Prevention and Early Intervention: Net savings of £1.8m from high-cost services, including Home to School Transport, Adult Social Care and Children’s Services. Resident Experience: £1.2m savings while modernising customer access and digital services. Place and Partners: Up to £16m savings through community-led prevention, asset use and a new Homelessness and Temporary Accommodation strategy addressing an £8m overspend. Commercial: £15m through additional income and improved value from third-party spend. Enabling Services: £3.8m savings through modernisation and consolidation of corporate services. This programme created a structured, prioritised and deliverable transformation portfolio, providing Luton with a coherent strategic framework for long-term financial sustainability and organisational change. About Us Human Engine is a leading management consultancy with specialisms in strategy, transformation, digital, commercial, procurement and projects. Founded in 2018, we have partnered with more than 50 local authorities, central government, NHS organisations and national charities to help transform their strategies, operations and cultures. Our mission is to help individuals and organisations to do the best work of their lives. We do this by blending first-hand, practical experience of the problems we help our clients solve with award-winning consulting expertise and an approach based on trust, collaboration and partnership. Back to Our Case Studies

Support Services Transformation Client Context Northumberland County Council was embarking on a strategic change programme to identify council-wide savings of £30m, while radically rethinking the way local public services are delivered in the county in support of its primary objective to reduce inequality. An analysis of the council’s workforce highlighted fragmentation of resources and opportunities to make Best Use of Resources for more efficient organisation, providing better corporate, enabling and administrative services at lower cost to taxpayers. Our Approach Detailed workforce analysis identified over 500 individuals in administrative roles, costing more than £15m p.a. Sampling of live and historic job adverts highlighted that significantly out of date job descriptions were being used, advertising for roles, responsibilities and experience that were no longer fit for purpose. We identified a significant amount of resource working on basic administrative tasks such as filing, photocopying, post handling, data entry and general office support. These tasks were prime candidates for automation or to stop doing them entirely. Analysis of workforce and processes also demonstrated that professional support resources were fragmented, with teams in the corporate centre and large pockets of staff in frontline services undertaking Finance, HR and ICT related activities. We calculated the total cost of administrating the council’s high volume internal processes as £4.5m p.a. Multiple hand-offs, high levels of manual intervention and variation in how things are done across the council identified opportunities for substantial savings across payroll, recruitment, transactional purchasing and ICT. Outputs and Outcomes A new Target Operating Model for corporate and support services created the following benefits: By centralising administrative staff into a Corporate Business Support function, we identified savings of £1.5m through economies of scale and management savings, rising to £2.3m through better use of technology to automate routine tasks. At the same time, the model set out clearer career pathways and better opportunities for staff in the new service. The model separated general administrative tasks from Finance, HR, and ICT activities, organising work into teams based on task nature. Higher levels of professional activity were incorporated into corporate centres of expertise, with transactional Finance, HR and ICT being brought together in a new Employee Service Centre. The model was supported by a blueprint for a new service desk management system, allowing for better data and insight, more effective management of demand and more joined up working between teams. Cashable Savings Corporate Business Support: £1,500,000 Other Professional Specialisms: £375,000 Employee Service Centre: £337,500 Technology Enabled Efficiencies: £800,000 Additional Benefits Improved customer service Empowered workforce Reduced operational burden Reduced cost per transaction About Us Human Engine is a leading management consultancy with specialisms in strategy, transformation, digital, commercial, procurement and projects. Founded in 2018, we have partnered with more than 50 local authorities, central government, NHS organisations and national charities to help transform their strategies, operations and cultures. Our mission is to help individuals and organisations to do the best work of their lives. We do this by blending first-hand, practical experience of the problems we help our clients solve with award-winning consulting expertise and an approach based on trust, collaboration and partnership. Back to Our Case Studies

Award-winning UK management consultancy with deep public sector experience, delivering practical, evidence-based support to improve outcomes. About Us Human Engine is a leading management consultancy with specialisms in strategy, transformation, digital, commercial, procurement and projects. Founded in 2018, we have partnered with more than 50 local authorities, central government, NHS organisations and national charities to help transform their strategies, operations and cultures. Our mission is to help individuals and organisations to do the best work of their lives. We do this by blending first-hand, practical experience of the problems we help our clients solve with award-winning consulting expertise and an approach based on trust, collaboration and partnership. Financial Times Leading Management Consultancy We have been named by the Financial Times as one of the UK’s leading management consultancies every year since 2020, gaining recognition for our work in the following categories: We can be engaged via: We can be engaged via: Strategy Digital Transformation Procurement, Operations and Supply Chain People & Performance Organisation & Change Public & Social Sector Sustainability Frameworks We can be engaged via: We can be engaged via: ESPO - Public Sector Procurement Crown Commercial Services NHS Shared Services G-Cloud 14 Digital Outcomes & Specalists 7 Consultancy+ Constellia We can be engaged via: We can be engaged via: We can be engaged via: Contact Talk to us about your requirement and how we can help. First name* Last name* Email* Phone Message SUBMIT Careers Role Name Here This is the space to tell people about an open position. Describe the role, its requirements and the qualities the business wants to see in candidates. List the benefits that come with the job and tell interested readers what to include in their applications. APPLY United Kingdom Role Name Here This is the space to tell people about an open position. Describe the role, its requirements and the qualities the business wants to see in candidates. List the benefits that come with the job and tell interested readers what to include in their applications. APPLY United Kingdom Role Name Here This is the space to tell people about an open position. Describe the role, its requirements and the qualities the business wants to see in candidates. List the benefits that come with the job and tell interested readers what to include in their applications. APPLY United Kingdom

Supporting modern public services to improve outcomes for communities through practical, experience-led transformation and delivery. Modern Public Services Transforming public services in partnership with customers and communities Capabilities IT Architecture Mapping the organisation’s existing technical architecture to understand the total cost of IT provision and identify duplicate functionality. By developing a streamlined technical operating model, we help organisations to eliminate duplication and redundancies, leading to lower costs, improved data integration and reduced complexity. Technology Roadmap We work with organisations to develop technology roadmaps that support them in the short-term and transform them for the long-term. By understanding your strategic goals, we’ll work with you to develop a plan that is truly aligned to your ambitions for your organisation, customers and staff – all matched to your savings requirements and investment capabilities. Data Strategy We help organisations to chart their data-driven future, ensuring they have the capability and skills to make informed decisions and deliver better outcomes. By assessing how effectively data is used in both strategic decision making and operational service delivery, we’ll work with you to develop an actionable strategy that transforms the organisation into an evidence-based, insight-rich data leader. Digital Service Design Through a human-centred, tech-enabled approach, we help organisations to design services that are more accessible, affordable and aligned to user needs. Whether customers, staff or communities, we engage end users throughout the design process using leading innovation from the School of Design at the Royal College of Art. Our Service Design and Agile expert practitioners co-design services with users to ensure practical solutions for the real world. Artificial Intelligence The potential for AI is limitless, but knowing where to start can be daunting. Whether your thinking is well established or you’re just starting out on your AI journey, we can advise you, systematically assessing the opportunities for the application of AI in your organisation. Capabilities IT Architecture Mapping the organisation’s existing technical architecture to understand the total cost of IT provision and identify duplicate functionality. By developing a streamlined technical operating model, we help organisations to eliminate duplication and redundancies, leading to lower costs, improved data integration and reduced complexity. Add a Title Add paragraph text. Click “Edit Text” to update the font, size and more. To change and reuse text themes, go to Site Styles. Add a Title Add paragraph text. Click “Edit Text” to update the font, size and more. To change and reuse text themes, go to Site Styles. Add a Title Add paragraph text. Click “Edit Text” to update the font, size and more. To change and reuse text themes, go to Site Styles. Add a Title Add paragraph text. Click “Edit Text” to update the font, size and more. To change and reuse text themes, go to Site Styles. Clients “Human Engine were an excellent partner to work with. They were mindful of, and flexible to, the expectations of a range of senior stakeholders. They always had a professional approach to their work, and with the large number and range of local stakeholders engaged.” Thriving Communities Programme Lead Oldham Council “Human Engine led our customer services teams through extraordinary challenges, built an impressive team culture, and made sure that our residents received a high-quality experience.” Strategic Director Customer & Workplace Hackney Council “The Human Engine team helped develop strategies that were immediately recognised as relevant to our specific context, challenges and opportunities. They ensured widespread, meaningful engagement with leadership, staff and partners across a highly complex health and care system.” Executive Nurse Essex Partnership University NHS Trust Capabilities Future Delivery Models Ensuring sustainable services, finances and performance through fit-for-future delivery models. Selecting the right delivery model for services can maintain and improve service quality, maximise income, optimise costs and create better outcomes through innovation. From wholly owned companies to shared services, our team has deep strategic and commercial expertise to help you select the optimal vehicle for sustainable, future-proofed services. Integrated Neighbourhood Working We help organisations to create a place-based approach to public services. By joining up ambitions, priorities and resources between partners and communities, we help areas to make the most of local strengths and assets. Underpinned by strong neighbourhood identities and locality working, our approach ensures that better outcomes are delivered locally, while creating best value across the entire public, social, business and education system. Prevention and Early Intervention Supporting personal independence provides better long-term outcomes for individuals and more sustainable public finances. We work with organisations to design and implement preventative operating models that get upstream of demand, helping people to live independent lives for as long as possible and reducing dependency on high cost, high need services in health, social care and housing. Customer Experience We work with organisations to improve access to, and experience of, public services. Through a detailed diagnostic, we help you to understand every aspect of the customer experience in your organisation – from cost-per-contact to lived experiences. By understanding the specific needs of your customers, we help organisations to drive down the cost of high volume, transactional services while providing greater support for those in need. Working together, we can help you to implement actionable strategies for channel shift, reducing failure demand and improving customer outcomes. Case Studies Luton Borough Council Neighbourhood Working Model Northumberland County Council Customer Services Transformation Oldham Borough Council Thriving Communities Programme Evaluation Contact Talk to us about your requirement and how we can help. First name* Last name* Email* Phone Message SUBMIT Back to Our Services

Helping organisations articulate goals, understand capabilities and turn strategy into action through practical, experience-led transformation support. Strategy and Transformation Organisation-wide, strategic change to modernise and transform systems, process, operations, culture and outcomes Capabilities Strategy They say strategy is the art of choosing what not to do. But with limitless options, this can be easier said than done. With significant experience of board-level advisory and first-hand experience of leading change, we work with CEOs and their leadership teams to develop, clarify and communicate their strategies. Ambition means nothing without action, so we also help organisations to understand their capabilities and swiftly put plans into motion. Target Operating Models With a clear strategy in place, we help organisations to design and implement the operating model and capabilities needed to implement it. Drawing from best practice, but never off-the-shelf, we’ll work with you to develop a target operating model that is truly aligned to your ambitions for your organisation, customers and staff. Typically working across the whole organisation, our expertise covers organisational design, data and insight, customer experience, technology, process transformation, supply chain management, people and culture. Savings and Efficiency Ensuring sustainable finances and performance through a comprehensive, evidence-based diagnostic of productivity and efficiency. Taking a view across the whole organisation, we bring a fresh perspective on its strengths and opportunities for efficiencies, supported by benchmarking and insight from comparator organisations. Supported by expert Business and Data Analysts, our highly experienced team will leave no stone unturned in identifying opportunities for cashable savings, productivity improvements or reinvestment in the organisation. Customer Experience Transformation We work with organisations to transform customer access, experience and satisfaction. Through a detailed diagnostic, we help you to understand every aspect of the customer experience in your organisation – from cost-per-contact to real customer journeys. Working together, we can help you to implement actionable strategies for channel shift, process transformation, reducing failure demand and improving customer outcomes. Clients “The thing I most appreciate from the work was the constructive challenge, the ability to make sense and bring structure to complex problems and the sense of team with the collaborative approach to work.” Executive Director for Strategic Change and Transformation Information Commissioners Office (ICO) “Thank you so much to all the team for your work and support over the project. We couldn’t have gotten to this point without you. It was a pleasure working with you.” Director of Improvement and Innovation Northumberland County Council “The Human Engine team helped develop strategies that were immediately recognised as relevant to our specific context, challenges and opportunities. They ensured widespread, meaningful engagement with leadership, staff and partners across a highly complex health and care system.” Executive Nurse Essex Partnership University NHS Trust Case Studies Northumberland County Council Strategic Transformation Programme Luton Council Strategic Transformation Partner Information Commissioner's Office Target Operating Model Contact Talk to us about your requirement and how we can help. First name* Last name* Email* Phone Message SUBMIT Back to Our Services

Talk to us about your requirement and how we can help. Get in touch with our team to discuss your organisation and the support you need. Contact Us Get in Touch Talk to us about your requirements and how we can help. Contact Details Telephone | 0203 538 7822 Email | info@human-engine.co.uk Link With Us First name* Last name* Email* Phone Message SUBMIT Careers Role Name Here This is the space to tell people about an open position. Describe the role, its requirements and the qualities the business wants to see in candidates. List the benefits that come with the job and tell interested readers what to include in their applications. APPLY United Kingdom Role Name Here This is the space to tell people about an open position. Describe the role, its requirements and the qualities the business wants to see in candidates. List the benefits that come with the job and tell interested readers what to include in their applications. APPLY United Kingdom Role Name Here This is the space to tell people about an open position. Describe the role, its requirements and the qualities the business wants to see in candidates. List the benefits that come with the job and tell interested readers what to include in their applications. APPLY United Kingdom

Learn what data we collect, when and why we collect it, how we use it and how we keep it secure, including your rights and how to contact us. Privacy Policy Human Engine Limited customer privacy notice This privacy notice tells you what to expect us to do with your personal information. Contact details What information we collect, use, and why Lawful bases and data protection rights Where we get personal information from How long we keep information Who we share information with How to complain Contact details Telephone 0203 538 7822 Email info@human-engine.co.uk What information we collect, use, and why We collect or use the following information to provide and improve products and services for clients : Names and contact details Addresses Occupation Transaction data (including details about payments to and from you and details of products and services you have purchased) We collect or use the following personal information for the operation of client or customer accounts : Names and contact details Addresses Purchase or service history Account information, including registration details We collect or use the following personal information for information updates or marketing purposes : Names and contact details Marketing preferences We collect or use the following personal information to comply with legal requirements : Name Contact information Identification documents Health and safety information Any other personal information required to comply with legal obligations We collect or use the following personal information for recruitment purposes : Contact details (e.g. name, address, telephone number or personal email address) Date of birth National Insurance number Copies of passports or other photo ID Employment history (eg job application, employment references or secondary employment) Education history (eg qualifications) Right to work information Lawful bases and data protection rights Under UK data protection law, we must have a “lawful basis” for collecting and using your personal information. There is a list of possible lawful bases in the UK GDPR. You can find out more about lawful bases on the ICO’s website. Which lawful basis we rely on may affect your data protection rights which are set out in brief below. You can find out more about your data protection rights and the exemptions which may apply on the ICO’s website: Your right of access - You have the right to ask us for copies of your personal information. You can request other information such as details about where we get personal information from and who we share personal information with. There are some exemptions which means you may not receive all the information you ask for. Read more about the right of access . Your right to rectification - You have the right to ask us to correct or delete personal information you think is inaccurate or incomplete. Read more about the right to rectification . Your right to erasure - You have the right to ask us to delete your personal information. Read more about the right to erasure . Your right to restriction of processing - You have the right to ask us to limit how we can use your personal information. Read more about the right to restriction of processing . Your right to object to processing - You have the right to object to the processing of your personal data. Read more about the right to object to processing . Your right to data portability - You have the right to ask that we transfer the personal information you gave us to another organisation, or to you. Read more about the right to data portability . Your right to withdraw consent – When we use consent as our lawful basis you have the right to withdraw your consent at any time. Read more about the right to withdraw consent . If you make a request, we must respond to you without undue delay and in any event within one month. To make a data protection rights request, please contact us using the contact details at the top of this privacy notice. Our lawful bases for the collection and use of your data Our lawful bases for collecting or using personal information to provide and improve products and services for clients are: Contract – we have to collect or use the information so we can enter into or carry out a contract with you. All of your data protection rights may apply except the right to object. Our lawful bases for collecting or using personal information for the operation of client or customer accounts are: Contract – we have to collect or use the information so we can enter into or carry out a contract with you. All of your data protection rights may apply except the right to object. Our lawful bases for collecting or using personal information for information updates or marketing purposes are: Legitimate interests – we’re collecting or using your information because it benefits you, our organisation or someone else, without causing an undue risk of harm to anyone. All of your data protection rights may apply, except the right to portability. Our legitimate interests are: We may collect and\or use your name and contact information to provide you with information about services we think may be of interest to you or your organisation. For more information on our use of legitimate interests as a lawful basis you can contact us using the contact details set out above. Our lawful bases for collecting or using personal information to comply with legal requirements are : Legal obligation – we have to collect or use your information so we can comply with the law. All of your data protection rights may apply, except the right to erasure, the right to object and the right to data portability. Our lawful bases for collecting or using personal information for recruitment purposes are: Consent - we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time. Where we get personal information from Directly from you Publicly available sources Previous employment How long we keep information 6 years for information relating to contracts (or longer if the contract is executed under seal) 6 years after employment ceases for employment information 3 years for health and safety incident information As long as consent is maintained for marketing information Who we share information with Professional or legal advisors Organisations we’re legally obliged to share personal information with How to complain If you have any concerns about our use of your personal data, you can make a complaint to us using the contact details at the top of this privacy notice. If you remain unhappy with how we’ve used your data after raising a complaint with us, you can also complain to the ICO. The ICO’s address: Information Commissioner’s Office Wycliffe House Water Lane Wilmslow Cheshire SK9 5AF Helpline number: 0303 123 1113 Website: https://www.ico.org.uk/make-a-complaint

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