Contract Management Framework
Client Context
The Crown Prosecution Service (CPS) operated a devolved contract management model, with contract managers in departments across the organisation. Often these individuals had strong operational experience but had never received any formal training on how to effectively manage contracts, compounded by a lack of standard operating procedures in the organisation. CPS recognised the need for a practical framework to strengthen contract management practice, clarify roles and responsibilities and provide a consistent understanding of expectations. A key objective was to ensure proportionality, focusing governance and effort where it would deliver the most value, while reducing unnecessary burden for low-risk contracts.
Our Approach
We were appointed to design and implement a comprehensive solution through three key phases:
1. Segmentation and Risk-Based Framework
Developed a new segmentation tool based on financial value and business criticality. The segmentation model was aligned to the Government Commercial Function standards while accommodating CPS’s specific needs.
Developed a risk- and value-based requirements matrix to drive proportionate governance, oversight and supplier relationship management.
Incorporated CPS-specific risks (e.g. information security and public interest) into the segmentation logic.
Supported the Commercial Team to apply the tool across all existing contracts, establishing a new portfolio structure.
2. Contract Management Framework and Toolkit
Created a comprehensive Contract Management Framework covering the full contract lifecycle.
Produced a detailed toolkit with templates and guidance, including:
Segmentation calculator, RACI matrix, contract management plans
KPI schedules, performance trackers, supplier relationship health check
Risk logs, escalation protocols and continuity plan
Change control and exit management templates
Introduced a tiered approach to toolkit use (mandatory, recommended, optional) based on contract segmentation.
3. Training and Embedding
Delivered training in two phases:
Detailed training for the corporate Commercial and Category Management teams to enable them to support and advise their internal clients as a centre of excellence.
Training for contract managers across the organisation to ensure successful take-up of the new requirements, tools and standards.
Helped the CPS define and communicate a clear support offer from the Commercial Team to devolved contract managers.
Outputs and Outcomes
The programme resulted in significant improvements, including:
A new Contract Management Framework and toolkit fully embedded across the organisation.
All contracts reclassified through the new segmentation model, improving planning, oversight and risk management.
Clearer visibility and active monitoring of strategic contracts, ensuring proportionate governance.
Contract managers in departments gained confidence and capability, supported by consistent processes and guidance.
Defined roles and responsibilities strengthened collaboration between service areas and the central Commercial Team.
CPS is now better equipped to deliver value through proportionate, risk-based contract management while meeting Cabinet Office reporting requirements.
About Us
Human Engine is a leading management consultancy with specialisms in strategy, transformation, digital, commercial, procurement and projects.
Founded in 2018, we have partnered with more than 50 local authorities, central government, NHS organisations and national charities to help transform their strategies, operations and cultures.
Our mission is to help individuals and organisations to do the best work of their lives. We do this by blending first-hand, practical experience of the problems we help our clients solve with award-winning consulting expertise and an approach based on trust, collaboration and partnership.