Business operations don’t have to be an overhead...

Designed and positioned right, they can form part of your unique, competitive advantage.  So whether your organisation exists to create value for shareholders or for communities, our approach to operations consulting can help transform your processes from administrative costs to delivering better outcomes.

We combine expert capability in business process improvement with deep subject matter expertise in a range of industries and services to make change relevant, practical and, most importantly, to make it last.  With our partner organisations, we can deliver better outcomes across everything from Facilities Management to Adults Social Care.

Case Study

Recruitment Improvement Drive

There was anecdotal evidence of inconsistencies in the delivery of recruitment services at the local authority. The major challenges to address were: 

  1. Communications and engagement throughout the recruitment process which is inconsistent and leaves hiring managers unsure at what stage their recruitment is at and recruitment advisors without prompt steer from hiring managers

  2. Roles and responsibilities when completing the process are not documented or made clear in anyway. This causes delays when actions are incomplete and, as one hiring manager put it, ‘a random number of days’ between each stage of the process. 

  3. Duplication during the process in which hiring managers are directed to a number of different teams to access information required for completing a requisition

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Thomas Mills

Senior Consultant

Kelly Page

Director – Customer and Digital

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Human Engine Limited

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