Value can be defined as what the customer is willing to pay for.  

But understanding what that is and marshalling the whole organisation around it isn’t always as easy as it sounds.  We specialise in creating customer-centred organisations, from service design to operating culture, by asking how does this bring value to the customer? Management Consultant, commercial maturity model, commercial academy, commercial, Commercial Services

Insights

From Insight to Action

There have been richer sources of customer data available than right now.  But how do you turn this information into insight, and turn insight into action? 

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Kelly Page

Director – Customer and Digital

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