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Service Designers

About Us

***Important Update***

Dear Applicants, we’re grateful for your interest in the Service Designer position. The application process is now closed, but we encourage you to revisit our careers page for future opportunities. 

Human Engine is a Financial Times top-ranked management consultancy with specialisms in strategy, change, digital, commercial and projects.

We started in 2018 because we believed the public sector deserved better from consulting – more personal, more human and more knowledgeable of the realities of modern public services.  All consulting firms say they’re different – with a founding team that came from within the public sector, the Human Engine difference is that we’ve seen it, done it and been on the sharp end of change.

We are a small but quickly growing company that works with clients in local government, central government, the NHS, charitable and regulatory sectors.  In fact, quickly growing is an understatement – we’re doubling the size of our consulting workforce and looking for exceptionally talented and passionate people to join us.

But business growth is just a means to an end.  What matters most to us is creating a company culture where everyone can thrive and, in doing so, deliver outstanding outcomes with clients.  A lot of companies say this – but with no shareholders to keep happy and no investors to pay back, we’re all about creating a culture where people are happy, fulfilled and can excel at work.  Whatever the nature of the project, our mission is to help organisations and individuals to do the best work of their lives.

About the Roles

We’re building a brand new team focused on human-centred design and we’re actively looking for experienced Service Designers to join us.  Our approach takes a 360 degree look at what makes services engaging, efficient and impactful – from how people access and experience them to the organisational processes that support them.  Digital may be a part of the solution, but we never take that for granted – our approach starts by really understanding the needs of customers and building services and solutions around them.  We ask the best questions we can and are guided by where the evidence takes us.

To be the right fit, you’ll have experience of using recognised service design techniques to solve complex problems.  Ideally, you will have a qualification or have had formal training in Service Design, Human-Centred Design, Design Thinking or a related discipline.  What’s essential is that you have a passion for co-production – you’ll thrive on the energy of running workshops, exchanging ideas and facilitating conversations to engage users in designing services and processes.  You’ll be highly creative, energized by creating storyboards, models and prototypes, and you’ll also have great organisational skills to balance the needs of multiple projects and deadlines.  We rarely have the luxury of working on one thing at a time but, if you thrive on change and variety, this could be the ideal place for you.

We’re open to applications from candidates with all kinds of industry experience but one very important thing to bear in mind is that we work almost exclusively with the public sector.  So it’s more than likely you’ll be putting your skills to use helping to solve complex social problems and design brilliant public services.

Consultants up to £45k

As a Consultant, you’ll play a critical role in delivering outstanding work for our clients on a day-to-day basis. You’ll have gained experience in a related role, demonstrated an exceptional aptitude for learning and be ready for your next challenge. This role might suit someone with 2-3 years’ experience.

Senior Consultants up to £65k

Senior Consultants bring deep subject matter expertise and plenty of experience to help our clients achieve things they can’t do alone. At this level, you’ll be a seasoned change agent who will lead on projects, often being the client’s most senior regular contact. You’ll play a vital role as a subject matter expert on larger programmes – and our approach to matrix working means you’ll sometimes be leading these programmes, too.

What We Offer

  • Competitive salary, in line with your experience and the bands set out above

  • Bonus and incentives for outstanding contributions, such as winning new or additional work

  • Fast career progression – you’ll be promoted as soon as you’re ready

  • Company pension scheme

  • 28 days paid holiday plus UK bank holidays

  • Flexible working – home-based and with flexible hours when not on client site

  • Community-based company culture, with high degrees of responsibility, collaboration and support


To apply, simply send us your CV and a covering letter using the link below.  To help us understand what makes you tick, make sure to tell us in your cover letter about a project you’ve worked on that had a big impact.

There’s no deadline – we’ll review applications as and when they come in and get back to you about the next steps.  


This might take us up to 14 days from application.

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